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Copyright (c) 1999 - 2015 Shari Pfannenstein

789 Post Rd | Rutland, VT | 05701

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Order Information

All items on the website are made to order.  Every effort is made to stitch out your order either the same day it is received or the following day.


Occasionally, I might be out of town or on the road for a day or two, but every order will receive an email confirmation from me in addition to the “automatic” confirmation.  You will be notified in the email as to when I expect to complete and ship your order.


I also have two On-Line Merchandise Catalogs for Brand Name Apparel and Accessories.

Any of the items in these catalogs can be custom embroidered.  The catalogs are not directly linked to my PayPal account, so if there are any items you wish to order, please use the “inquiryform/cart”  and I can give you a quote on exact pricing with embroidery as well as expected delivery time.  Turn around time on these items is roughly 5 - 7 days as I order them directly through the manufacturer.  I normally receive the items the day after I order them, so every effort is made to do the embroidery as soon as I receive the item(s) and then ship the order out the following day.  For any items you wish to purchase through one of the On-Line Catalogs, I will send you a PayPal invoice.  You no longer need a PayPal account to pay the invoice - you can simply use your credit card.


If for any reason there is a delay in receiving the merchandise from the manufacturer, I will let you know before sending the invoice.

All items are shipped USPS Priority unless the item is very small and under 13 oz.  Those items are shipped USPS First Class.  You will receive an email confirmation with a tracking number when your order ships and you should receive your merchandise 2-3 days after that.


Orders requiring “rush delivery” (a $35 additional charge) will receive priority status in both order completion and shipment.  In other words, if you opt for “rush delivery” your item will be placed at the front of the projects for completion.  This means your order will be processed either the day it is received or the following day (if order is received by 5:00 pm EST).  Upon completion, it will ship out either overnight or 2 day air in order for you to receive it within 1-2 days of the ship date.  The $35.00 covers the cost for overnight or 2 day air shipping plus a surcharge for putting it ahead of any orders that I might have.

If  you opt for “rush delivery” and for some reason your order cannot be shipped out within the 1-2 days promised, you will be notified by email and will have the option of canceling your order for a full refund, or keeping the order, and receiving a refund on the difference between the $35.00 rush delivery charge and the normal shipping charge.  The only time this would happen would be if I happened to be out of town at the time of your order, or if for some reason, the materials for your order were out of stock and I had to order them.

***Please contact me first before placing a “rush delivery” - chances are very good that I would be able to get your order done in the normal time anyway which is 2-3 days**



CREDIT CARD PAYMENTS


To pay by credit card, simply go the the shopping cart and follow the checkout instructions.  Once your order is placed, you will automatically be directed to the PayPal shopping cart to complete payment for the order.
You do not need to have a PayPal account to pay with a credit card!

Your order will be processed as soon as we receive notification from PayPal that payment has been made (usually within a matter of minutes!)



CHECK OR MONEY ORDER PAYMENTS


If  you would like to pay by check or money order, add your purchases to the shopping cart.  Instead of clicking on the “Proceed to Checkout” button, update your zip code to show the shipping charges (and tax if applicable) and the print the page.  Send the printed page along with your check or money order to:

Shari Pfannenstein

789 Post Rd

Rutland, VT  05701

352-422-7890 (cell)

(Be sure to write in shipping instructions on the order form!)


Orders paid by personal check will be processed 1-3 days following receipt of your check in order to allow time for the check to clear.


INTERNATIONAL ORDERS


I have just started shipping Internationally to Canada.  Presently I am only offering First Class International shipping on orders weighing 4 lbs or less.  I will be adding First Class International shipping to other countries on an ongoing basis.
It is important to understand that items shipped Internationally can take from 1 to 3 weeks to clear customs and reach their de


Pay securely with any major credit card through PayPal!

A PayPal account is NOT required!


Custom Embroidery